SilverPass FAQ

What mobile devices can run the SilverPass App?
Android and iPhones are both supported by the SilverPass App.  iPhone users, your operating system needs to be IOS version 12 or higher. For Android users, your operating system must be version 5 or higher.

What type of tickets can I buy with the SilverPass App?
Academy tickets available for purchase are One-way, Senior/Half fare, 10 trip, 40 trip and Monthly.

Are there fees for using the mobile SilverPass App?
The SilverPass App is free to install. When using the SilverPass App, please note that data charges may apply. Academy is not liable for any mobile carrier charges that a customer may incur while downloading or using the App.

How do I create an account?
Install the SilverPass App from the Apple App Store or Google Play Store. You will only need your first name, last name, email address and phone number to create and account.

How do I log in?
Once your account is created, you will stay logged into the SilverPass App. For your protection, you must confirm the security code on your payment card for each purchase in the app.

Where can I use mobile ticketing?
Mobile ticketing is available for travel on all Academy-branded commuter bus routes where Academy previously sold paper tickets. Academy does not sell tickets for the following routes: Route 9 to Port Authority (New Jersey Transit), 8A (Coach USA), and SIM23/SIM24 (MTA).

Can I use the SilverPass App on multiple devices?
To ensure access to your tickets, your SilverPass App may only be accessed by a single device.

How do I change/correct my name/email?
In the SilverPass App, in the menu, open “my account”, click “show details”, select “edit” in the right- hand corner, make edits and “save changes.”
 
Purchasing Tickets:
Do I need internet to purchase my tickets?
You need an internet connection to purchase tickets, but once purchased your tickets exist in your “Ticket Wallet” in your SilverPass App. A connection is not required to activate a ticket.

Where is my “Ticket Wallet?”
You can find your purchased tickets on the Home Screen or from the Menu Bar > “Ticket Wallet” located in the upper right-hand corner. Any used or expired tickets can also be located in the “Ticket Wallet” on the menu bar under the “Ride History” tab.

What forms of payment can I use?
The SilverPass App accepts, Mastercard, Visa, American Express, Discover and commuter benefit cards.

Can I use commuter benefit cards to purchase tickets?
Yes! Commuter benefits cards can be used to purchase tickets.

Can I use multiple forms of payment for the same ticket?
Yes! Up to 2 payment cards may be used to purchase tickets in the SilverPass App.

When can I purchase my monthly ticket?
Monthly tickets can be purchased beginning on the 20th day of the previous month and available up until the 10th day of the current month. Please note the monthly ticket is not available for use until the first day of the current month. For example, you can purchase a monthly ticket for July as early as June 20th, but it is not available for use until July 1.

How do I get a receipt?
A receipt will automatically be generated and sent to the email you provided.

How long are tickets good for once I purchase them, do they expire?
One-Way, Senior/Half Fare, and 10 Trip tickets are valid for 30 days from the time of purchase.
40 Trip tickets are valid for 90 days from the time of purchase.
Monthly tickets are valid from the first day of the month to the last day of the month for the month purchased.

How long are tickets valid for once I activate them?
Tickets are valid for 30 minutes once activated. It is recommended to activate your ticket just prior to boarding the bus.  Once a ticket is activated it cannot be undone.

Is there a limit on how many tickets I can purchase at one time?
Multiple One-Way, Senior/Half Fare, 10 Trip and 40-Trip tickets can be purchased at one time, only one monthly ticket can be purchased per month.

Can I get a refund on my tickets?
All sales are final, there are no refunds or exchanges. Please review the routes and schedules prior to purchasing your ticket.
 
Using Tickets:
When should I activate my mobile ticket?
It is recommended to activate your ticket just prior to boarding the bus.  Once a ticket is activated it cannot be undone.

How do I activate my mobile ticket?
Locate your ticket either on the home screen or in your “Ticket Wallet”, once located, click the “activate” button.  It is recommended to activate your ticket just prior to boarding the bus.  Once a ticket is activated it cannot be undone.

How do I activate multiple tickets?
Locate your ticket either on the home screen or in your “Ticket Wallet”, once located, click the “activate” button.  After activating one ticket you can return to the ticket wallet to activate another.
It is recommended to activate your ticket just prior to boarding the bus.  Once a ticket is activated it cannot be undone.

How are my tickets verified once activated?
The driver will electronically scan or visually validate your ticket, once your ticket is activated it will no longer be available for use.

Do I need internet to activate my tickets?
You do not need internet to activate a ticket.

What happens if I activate my ticket and I do not use it?
It is recommended to activate your ticket just prior to boarding the bus.  Once a ticket is activated it cannot be undone.
 
Technical Issues:
Who can I contact if I am having technical issues?
In the menu in the SilverPass App, please complete the “contact us” form and someone will get back to you as soon as possible.

What security protections are in place to protect my personal information?
The Mobile Ticketing platform is fully certified and compliant with the Payment Card Industry standards (PCI-DSS). All payment communications are fully encrypted via SSL, and any sensitive data stored is highly encrypted and systems are constantly monitored for security vulnerabilities.
 
Other:
What happens if my phone is not charged when I am boarding the bus?
The customer is responsible for keeping their phone charged. If your phone is not charged, you will be required to purchase a ticket to ride the bus.

What happens if I lose my phone or get a new phone?
If you lose your phone or get a new phone, the tickets stored in your “Ticket Wallet” can be transferred to your new phone providing you have the same phone number. For security purposes, we allow up to three transfers within a 180-day period. To do this, install the SilverPass App on your new device and login (join from the menu bar, upper right-hand.) Use the same phone number you used with your previous device. You will be sent a code via text, enter the code. You will be notified your phone number and payment method are already connected to a different device and do you want to connect to this new device. Respond, connect to this device. Your existing tickets will then populate your “Ticket Wallet.”

What happens if I change my phone number or get a phone with a new phone number?
In the menu in the SilverPass App, please complete the “contact us” form and someone will get back to you as soon as possible.